Problem Solving Techniques

Question: When using problem-solving techniques, it is important that the practitioner stay focused on:A. The interactionB. The here-and-nowC. The communicationD. The past history Answer: The correct answer is “B” – The here-and-now. This is the basis of the problem-solving process. The interaction (answer “A”) and the communication (answer “C”) are not correct because while interaction…

Client with Dysfunctional Response Pattern

Question: While working with a client who is experiencing difficulty getting along with the staff where she works, the client and the social worker become aware of a dysfunctional response pattern she has to staff in a specific type of situation. The best course of action to help the client clearly identify what is happening…

 A Social Worker’s Anger

Question: During a session with a 36-year-old female client, a social worker becomes angry in response to the woman’s tone of voice. Very likely, the social worker is experiencing A. EmpathyB. Reaction formationC. TransferenceD. Countertransference Answer: The correct answer is “D” – Countertransference, which refers to a mental health provider responding to a client as…

Community Organization Process

Question: What is the second step in the community organizing process:A. Community assessmentB. Community outreach and obtaining inputC. Build local leadershipD. Mobilize people Answer:The correct answer is “B” – Community outreach and obtaining input. The first six steps in community organizing are generally referred to as follows: (1) Community Assessment; (2) Community outreach and obtaining…